Pond deicer thermometer not working

Received my order for the Patio Pond deicer and the floating thermometer. The thermometer seems to be broken, the red alcohol column has separated and does not move from 70 degrees F. Naturally, I have discarded the packing, etc. May I return this piece of equipment for an exchange?

KH Thermo Pond 30 Floating De icer Deicer Koi NEW    US $36.98

FLOATING POND DE ICER Deicer Heater water garden pool    US $58.49

K H Pond Heater De Icer Deicer Floating Submerged 750w    US $44.95

This entry was posted on Sunday, November 16th, 2008 at 7:00 pm and is filed under Pond Heaters. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.